At RuShawl.com, we want you to be completely satisfied with your purchase of authentic traditional Russian shawls. If for any reason you are not satisfied, we are here to help you with a smooth return and refund process.
### 1. Return Window
You have **30 calendar days** from the date you received your package to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must be in its original packaging with all original manufactory paper tags and labels fully attached.
### 2. How to Initiate a Return
To start your return process, please contact our customer support team via email. Please provide your order number, the name of the product you wish to return (e.g., specific shawl pattern ID), and the reason for the return. We will guide you with the shipping instructions and the return address.
### 3. Shipping Costs
* **Defective or Wrong Items:** If we accidentally sent you the wrong design or a defective item, we will fully cover the return shipping costs or arrange a replacement at no extra charge.
* **Change of Mind:** If you wish to return an item due to a change of mind, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
### 4. Refunds Process
Once we receive your returned shawl at our facility, our team will inspect it to ensure it is in its original condition with original tags. We will notify you via email regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed immediately. The money will automatically be applied to your original method of payment (PayPal, Credit Card, etc.) within 5–10 business days, depending on your financial institution.
### Contact Us
If you have any remaining questions about how to return your shawl, please do not hesitate to contact our friendly customer support team through our official email or contact form.